Shipping policy

Shipping & Delivery

1. Worldwide Free Shipping

We are pleased to offer Free Worldwide Shipping on almost all items in our store.

Exception: Large equipment (e.g., Dental Milling Machines) is subject to calculated shipping fees at checkout due to specialized crating and freight requirements.

2. Order Processing & Preparation

Standard Products: Typically 1–3 business days to prepare after payment confirmation.

Customized or Large Equipment: Typically 7–15 business days for calibration and secure crating.

3. Estimated Delivery Times

Express Regions (North America, Europe, etc.): 7–15 business days.

Other Regions: 7–30 business days.

Note: Delivery times are estimates and may vary due to local courier schedules and customs processing.

4. Real-Time Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can monitor the latest shipping status anytime via our [Track Your Order] page.

5. Important: Customs & Import Duties

To ensure a smooth delivery, please monitor your tracking information closely.

Customs Cooperation: If your package arrives at local customs, you may be required to provide information or cooperate with clearance procedures.

Taxes & Duties: Buyers are responsible for any applicable local import duties or taxes. Please respond promptly to any notifications from the courier or customs to avoid delivery delays or the package being returned.

6. Order Cancellation

Orders cannot be canceled or modified once the package has been shipped and a tracking number has been generated.

7. Professional Use Notice

All products sold on Oradenix are high-precision medical instruments intended for trained dental and medical professionals only. By purchasing, the buyer acknowledges their professional status and responsibility.