Shipping & Delivery
At Oradenix, all dental products are intended for trained dental professionals only. Shipping times, customs clearance, and delivery conditions may affect product handling. This Shipping & Delivery Policy is provided to inform buyers of estimated processing times, shipping methods, and buyer responsibilities.
Please note that this policy does not replace our Return & Refund Policy or Warranty Policy, which apply to defective or damaged products only. Buyers are responsible for compliance with local regulations, import duties, and proper handling upon receipt.
Shipping & Delivery
Shipping & Delivery Policy
1. 100% Worldwide Free Shipping
We are pleased to offer Free Worldwide Shipping on all orders in our store. There are no hidden fees or additional shipping costs at checkout.
2. Delivery Timelines
Oradenix specializes in professional dental loupes and headlights. The total delivery time is calculated based on the product type:
Customized Products (e.g., Ergo TTL, Prescription Lenses)
Total Estimated Time: 20 Business Days
Breakdown: 5 business days for professional customization + 10 business days for international transit + 5 business days for local customs clearance and final delivery.
Standard Products
Total Estimated Time: 17 Business Days
Breakdown: Dispatch within 2 business days + 10 business days for international transit + 5 business days for local customs clearance and final delivery.
3. Real-Time Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can monitor the latest shipping status anytime via our [Track Your Order] page.
4. Customs & Import Duties
To ensure a smooth delivery, please monitor your tracking information closely:
Customs Cooperation: If your package is held for inspection, you may be required to provide specific information to your local customs office.
Taxes & Duties: Buyers are responsible for any applicable local import duties or taxes. Please respond promptly to any notifications from the courier or customs to avoid delivery delays or the package being returned.
5. Order Cancellation
You may request to cancel your order before it has been shipped by contacting our support team at support@oradenix.com. Once the package has been dispatched and a tracking number has been generated, the order cannot be canceled or modified.
6. 45-Day Quality Guarantee
We stand behind the precision and quality of our instruments. If a product exhibits manufacturing defects, we support returns or exchanges for up to 45 days from the date of receipt. Please note that this guarantee does not cover damage caused by human error, accidents, or improper maintenance.
7. Professional Use Notice
All products sold on Oradenix are high-precision medical instruments intended for trained dental and medical professionals only. By purchasing, the buyer acknowledges their professional status and assumes full responsibility for the appropriate use of the equipment.