Warranty Policy

Warranty Policy

At Oradenix, we are dedicated to providing high-performance precision equipment for professional users. We stand behind the reliability of our products with a comprehensive support system designed to ensure your operations remain seamless.

1. Standard Warranty Period

Unless otherwise specified on the product page, Oradenix provides a 12-Month Limited Warranty on all precision optical and electronic equipment starting from the date of delivery.

2. Scope of Coverage

This warranty covers verified manufacturing defects in materials or workmanship under normal professional operating conditions. The warranty does NOT cover:

⭐ Issues arising from improper handling or accidental drops.

⭐ Failure to follow the provided professional operating guidelines.

⭐ Normal wear and tear (e.g., cables, padding, or surface finishes).

⭐ Unauthorized modification, disassembly, or third-party repairs.

⭐ Damage caused by improper storage environment or exposure to unapproved chemicals.

3. Warranty Claim Process

To ensure a swift resolution, please provide the following when submitting a claim to support@oradenix.com:

⭐ Order number and proof of purchase.

⭐ Clear photos and/or video evidence showing the technical issue.

⭐ A brief description of the environment/conditions when the issue occurred.

4. Resolution Tiers

Oradenix reserves the right to determine the most efficient resolution based on a technical evaluation:

Level 1: Remote troubleshooting and calibration guidance.

Level 2: Provision of replacement parts or components for user-installation.

Level 3: Professional repair or full unit replacement (at our discretion).

5. Initial Inspection Guarantee

Items found to have technical discrepancies or functional issues upon arrival must be reported within 7 days of delivery.

Verified initial defects will be prioritized for immediate replacement.

The item must be unused and in its original packaging for this guarantee to apply.

6. Return Merchandise Authorization (RMA) Unauthorized returns will not be accepted.

Customers must obtain written approval and an RMA number before shipping any items back.

Items must be securely packaged in original or equivalent protective materials. Oradenix is not responsible for damage incurred during return transit.

7. Lifetime Technical Support

Beyond the warranty period, Oradenix remains your partner. We offer lifetime technical consultation. Paid repair services and genuine replacement parts will be made available to ensure the longevity of your equipment.

8.Professional Use Notice

All products sold on Oradenix are intended for trained dental and medical professionals only. By purchasing, the buyer acknowledges their professional status and responsibility.